Shipping policy
Shipping Policy
Thank you for shopping with VivaItalia! We want to make sure your order arrives safely and on time.
Order Processing All orders are processed within 2–3 business days (Monday–Friday, excluding public holidays). You'll receive a confirmation email with tracking details once your order has been dispatched.
Domestic Shipping (Australia)
| Service | Weight | Rate |
|---|---|---|
| Standard | 0–0.5 kg | $10.00 |
| Standard | 0.51–1 kg | $15.00 |
| Standard | 1.1–2 kg | $22.00 |
| Express | 0–0.5 kg | $15.00 |
| Express | 0.51–2 kg | $25.00 |
- Standard delivery: 3–7 business days after dispatch
- Express delivery: 1–3 business days after dispatch
- 🎉 Free standard shipping on all Australian orders over $100!
International Shipping We ship worldwide at a flat rate of $30 AUD (up to 20 kg). Orders typically arrive within 7–14 business daysafter dispatch. Please note that customs duties or import taxes may apply depending on your country — these are the responsibility of the recipient.
Returns & Refunds For information on returns and refunds, please visit our Returns Policy.